Terms of sale

About our listings

Each listing is one color and width at one price; buying online gets you one piece from that group.

Photos show the color, not the exact piece. Stone varies, so come see it if that matters to you.

Browsing doesn’t hold anything. Checking out sets these pieces aside for about 1.5 hours while you pay. If payment isn’t finished, they go back on sale.

Returns and cancellations

Cancelling before pickup: call 208-701-8324 during warehouse hours before your item is loaded, and we’ll refund the full amount, including sales tax.

If we can’t supply your item: if something happens to your item before pickup and we can’t offer an equivalent piece, we refund the full amount you paid.

Problems found at pickup: look over your item with our staff before it’s loaded and point out any chip, crack or other damage, and we’ll note it on your pickup receipt. If there’s a problem with your piece, we’ll offer another piece of the same color and width if one is in stock, or refund what you paid in full. Natural features of stone, such as fissures, pits, and variation in color and pattern, are not damage. Once your item is loaded and you’ve signed the pickup receipt, it’s yours. We can’t accept claims for damage that was visible at pickup but not noted on the receipt.

Returns after pickup: you can return a stock item within 30 days of pickup if it’s uncut, uninstalled, and in the condition you received it. Bring it back to the warehouse during warehouse hours with your order number. We inspect it, and if we accept it we refund the purchase price and sales tax, less a 15% restocking charge.

Sinks must be unused, not installed, and in their original packaging with all parts.

We can’t accept returns of stone that has been cut, drilled, trimmed, sealed or installed, or of items damaged after they left the warehouse. You bring returns back to the warehouse; AGS doesn’t collect them.

Refunds go back to your original payment method. We start your refund within 2 business days of approving it; your bank decides how long it takes to appear.

Damage found after pickup: visible damage must be noted on your pickup receipt. For a hidden defect, call 208-701-8324 with your order number and photos, and we’ll answer in writing within 2 business days.

Warranty: we don’t offer a separate warranty. Your rights under Idaho law aren’t affected.

Commercial and factory-direct orders

Quote: every commercial order is placed on a written quote, itemized per piece, and accepted in writing, including online acceptance with your typed name and email.

Deposit: a 50% deposit is due when you accept the quote. It places the factory order and locks your pricing.

Cancelling: before the factory order is placed, we refund your deposit in full. After it’s placed, we refund the deposit less the costs we’ve committed to the factory and carrier for your order.

Changes: colors or quantities can change only before the factory order is placed, by a revised written quote.

Lead time: usually 90 to 130 days from deposit for factory-direct orders, depending on the factory; your quote gives your estimate. In-stock material is available right away.

Shipment: factory-direct orders ship to your jobsite or to our warehouse, your choice, to mainland U.S. destinations our carrier serves; your quote confirms yours. You arrange unloading at the jobsite. KEMM Stone LLC is the importer of record and clears the shipment through customs.

Balance: due in full before the carrier releases the shipment at destination, or before pickup from our warehouse. We invoice the balance when the shipment arrives.

Taking delivery: take delivery within 10 days of the shipment’s arrival. Detention or storage after 10 days is passed through at documented cost.

Duties and tariffs: if duties or tariffs change between order and landing, the documented change passes through at cost, up or down.

Inspection and damage: inspect at unloading or pickup and note damage on the delivery receipt. Report concealed damage to us in writing within 48 hours of opening. Freight damage claims are made against the carrier, and we work the claim with you. Title and risk of loss pass to you at carrier release.

Returns: factory-direct orders are not returnable. Stocked material on a commercial order may be returned within 30 days in saleable condition, less a 15% restocking charge.