Returns policy

Returns and cancellations

Cancelling before pickup: call 208-701-8324 during warehouse hours before your item is loaded, and we’ll refund the full amount, including sales tax.

If we can’t supply your item: if something happens to your item before pickup and we can’t offer an equivalent piece, we refund the full amount you paid.

Problems found at pickup: look over your item with our staff before it’s loaded and point out any chip, crack or other damage, and we’ll note it on your pickup receipt. If there’s a problem with your piece, we’ll offer another piece of the same color and width if one is in stock, or refund what you paid in full. Natural features of stone, such as fissures, pits, and variation in color and pattern, are not damage. Once your item is loaded and you’ve signed the pickup receipt, it’s yours. We can’t accept claims for damage that was visible at pickup but not noted on the receipt.

Returns after pickup: you can return a stock item within 30 days of pickup if it’s uncut, uninstalled, and in the condition you received it. Bring it back to the warehouse during warehouse hours with your order number. We inspect it, and if we accept it we refund the purchase price and sales tax, less a 15% restocking charge.

Sinks must be unused, not installed, and in their original packaging with all parts.

We can’t accept returns of stone that has been cut, drilled, trimmed, sealed or installed, or of items damaged after they left the warehouse. You bring returns back to the warehouse; AGS doesn’t collect them.

Refunds go back to your original payment method. We start your refund within 2 business days of approving it; your bank decides how long it takes to appear.

Damage found after pickup: visible damage must be noted on your pickup receipt. For a hidden defect, call 208-701-8324 with your order number and photos, and we’ll answer in writing within 2 business days.

Warranty: we don’t offer a separate warranty. Your rights under Idaho law aren’t affected.

See also Pickup policy